Why are some emails received in Outlook garbled?

Gary Morris August 2, 2011
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We use Microsoft Outlook for our e-mail. Most messages are received just fine, but what appears to be randomly, we receive messages that are filled with garbled letters like:

X-Authority-Analysis: v=1.1 cv=rfxQAaNsNdd5h3J8JJCcY8KIWh8y5HsRqsJC4b/z55I=
c=1 sm=1 a=o7DdDS168GEA:10 a=f8_S3n9t2uQA:10 a=4KaGsRBRPDpYKhiHRCraaw==:17 a=C_IRinGWAAAA:8 a=CjxXgO3LAAAA:8 a=oQ7k4iQ6mxSaswp9zKsA:9 a=wPNLvfGTeEIA:10 a=si9q_4b84H0A:10 a=rC2wZJ5BpNYA:10 a=G_5s8neSAAAA:8 a=F0bzmpfMYGy0CgqGCPwA:7

We can even get one message from the same person that’s fine and the next will be crammed full of this stuff. What’s going on?

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  1. Anonymous
    August 2, 2011 at 5:27 pm

    This is from Microsoft
    http://support.microsoft.com/kb/916299

    Make sure you send the email in Plain Text, and not Rich Text or HTML, Create a new Outlook profile for user.

    To turn Off the Read all standard mail in plain text option in Outlook 2003, follow these steps: ---Start Outlook 2003.---On the Tools menu, click Options .---On the Preferences tab, in the E-mail area, click E-mail Options .---In the Message handling area, uncheck the Read all standard mail in plain text check box.

  2. James Bruce
    August 2, 2011 at 5:06 pm

    The only one of my clients had that happen was when sending mails from within China - without running a VPN, the great chinese firewall would absolutely screw with the emails for some reason. 

    Specifically that x-authority stuff looks some kind of corporate spma filter system though , so if you're running behind a comapny firewall you might want to look more closely at bugs there.