Why do all my downloads stop after some time?
Question by Ashin /

On my new Windows 7 Home laptop I’m unable to download big files as downloads stop after some time. I know the problem is not with my ISP as BT downloads never stop like this and I’m able to download huge (>1GB) files over BT without any issue.

Also, while loading some media rich sites like Google Reader the connection is reset with the following message: “Your connection to the server was reset.” However, if I open a new window, I’m able to browse other sites easily, which means that there is no issue with network connection.

Because of this issue, I’m unable to download any big file. I tried different browsers: Internet Explorer 8, Firefox, and Google Chrome. Moreover, installers that download during installation (e.g. Java JRE) cannot be installed as the download stops in between.

Kindly help me out.

Browse other questions & answers in the category ; tagged , , ; or ask your own question.

Comments for this Question are closed.

If you are looking for help, please ask a new question.

We will be happy to help you!

Answers (19)
  • Rafel

    i m having same problem related to cache, then i tried %temp% on widows run ,, deleted all the files,,, now i can download any files from torrent

  • Rafel

    i have same problem related to it, then i tried %temp% on windows run, now i can download all the torrents file.

  • Oron Joffe

    This thread has been around for a long time, and thre are different questions and many good suggestions on it already. The common thread seems to be that (browser) downloads are failing before completion, while other network comnunication is working. In my experience, these are the most common causes and solutions:
    1. You are using an ADSL connection to the net, and its speed is set too high. Because DSL runs on analogue lines, there is a balance to be struck between speed and error rate. What tends to happen is that a fast download will cause an error, and your connection will be reset, stopping the download. You can call your ISP and ask them to help. They should be able to see how many times your connection has been reset recently, and can also observe the sound-to-noise ratio (SNR) ratio on your line. The ISP’s solution is in most cases to lower your DSL speed, reducing the error rate. Alternatively, you can try using NetLimiter or similar software as suggestied by thecount2525. 2. Your MTU or other TCP settings may be particularly badly optimised for your system. If you are asking the question in this forum, chances are you don’t know what that means, so get a TCP-optimising package and run it on your PC. This will speed up all your network communications and may help with the downloads.3. The Internet Explorer cache is set to a very high value. A reasonable value is somewhere between 10 and 100 MB. A much higher value will cause the system to slow down over time, and can affect browsing and downloading in particular. I don’t thing this happened to the original poster of the thread, but it may be the case for others. To change the settings, click on the cog icon in IE and choose Internet options, then change the setting as shown in the screenshot below. 

    • Jennifer

      I would like to say thank you, Oron. You’re comment about downloads being too fast for the computer got me thinking. I was having the same problem, but only when I was using a torrent client. I went in and put a limit on the download speed and have not had any problems since. Once again, thank you.

  • Paul

    I am having the same problem. Windows 7 (SP1) on a desktop. Download of any file freezes part way through or never starts. eg. xmbc, skype, skype addins, windows update all never start or never complete. Bizarre as I can send and receive large emails so not a network problem – just a problem for downloads. Have also tried various browsers without any change.

    Any suggestions

    • ha14

      try to reset internet explorer settings

      perhaps your security tools are responsible for this. Si if you can turn them off or uninstall and try to download files.

    • Bruce Epper

      Just saw something similar to this one yesterday.  Check your proxy settings.  In most cases, it should be set to auto-detect your settings.  Manual settings can cause this behavior if set improperly.

      I would not recommend unisntalling your security software as suggested by ha14, but temporarily disabling a 3rd party software to test a single download is less risky and can eliminate said firewall as being the problem.

      I have also seen similar behavior on a machine that had 2 on-demand antivirus scanners actively running on the box.

    • smayonak

      I’m not entirely sure where the cause of this problem originates but it must be in a system component common to all internet use. More than likely a cache-like component that Windows uses when it accesses the internet. I believe that the TEMP directory and the internet cache are used to interact with downloaded content and might cause the issue. 

      Some browsers appear to use a cache outside of the IE cache, whereas others place everything in the IE cache. It’s something of a long-shot, but a cache/temp file clearing solution might do the trick.In theory, a corrupted download may somehow interfere with new download attempts of the same file. However, this is not something I’m an expert on – and it’s only a theory at this point.This is a hail Mary: Try using CCleaner to clean the system’s temp and cache files. Then reattempt the download.http://www.piriform.com/ccleaner Here's more information on the cache location:http://en.wikipedia.org/wiki/Temporary_Internet_Files By the way, CCleaner can cause as many problems as it resolves. Only attempt its use judiciously.ha14’s theory may be the best. It could be a virus.

  • Franklin6708

    what about when it stop thinking the download is complete but ist im trying to download pokemon and have tried 42 times but keeps stoping

  • thecount2525

    I had something similar but I never got “Your connection to the server was reset.”  After reading a hundred threads similar to this and trying every possible solution and I do mean everything that was recommended here and on other threads I finally tried something on my own.  I’m running Windows 7 x64 and have firefox and IE with a DSL (6 Mbit business connection).  I noticed on all the downloads that would fail that the download speed would ramp up to 730 kB a second and then just taper off to zero and remain hung up until cancelling.  Coincidentally, 730 kB/sec is exactly 5.98 Mbit/sec. So, I downloaded NetLimiter3 and restricted my firefox to 700kB/sec.  With three different test files that would not previously download after trying them different days and times over a 3 week period I was finally able to download every single one. I assume that possibly Windows 7 and Vista x64 or a combination of that with the latest browsers were probably trying to go beyond that 6 Mbit limit and for some reason when the ISP restricted the flow to that speed the OS/Browser couldn’t handle it the way the older systems would.  Probably be fixed with some patch to Windows sooner or later.

    I can’t believe that no one any thread ever suggested this could be the problem…
    The computer was actually to fast for a change…

    • Dan

       Thanks for the suggestion!
      I have the same issue but NetLimiter3 $30?  I am sure there are other programs out there that can do the same for free.

      In the mean time I will just stop/start DL when is locks up until the DL is complete. 

  • David

    I don’t think the network is at blame, at least not for me. I can use the same URL with Firefox or IE and it works (I’ve tried many different URLs). Chrome just stops at some random point in the d/l. I’m talking about 50kb jpgs and 12mb movies. Size really doesn’t seem to matter in this case. ;) Refreshing doesn’t do any different. Restarting Chrome and/or the computer makes no difference. Had the same problem over 6 months ago. Uninstalled Chrome. I was hoping 6 months later would be better, but no.

  • srikanta

    I tried using flashget but the problem still persists.It starts downloading from the begining after the connection is reset. can anyone help ?

  • Anonymous

    Large file download gives – Out of memory. Unable to allocate required memory
    Sometimes malwares can do this, check if you have an infected process like run32dll.exe. Scan with clamwin, malwarebytes antimalware .

    Connect your desktop directly to the modem. Just for diagnostics. Be sure your firewall is activated! If this confirms that it’s the router, start with resetting it.

    try this go to Registry editor, and change the DWORD value to 0 for the registry key “NoSelectDownloadDir” under the below registry path:

    HKEY_CURRENT_USERSoftwarePoliciesMicrosoftInternet ExplorerRestrictions

    To Enable the Download option

    To Disable the Days in History option

    Simply download, unzip the .zip files, and run the .reg file. Ensure to take backup of the registry before you run the .reg file.

    If issue still exists, in order to troubleshoot this issue, please find a large file we would like to download. Then let’s perform following steps to capture a log file.

    1) Download NetMon3.3 from the following website and install it on the computer
    2) Launch NetMon.
    3) In the Microsoft Network Monitor window, click Create a new capture tab …
    4) In the new tab, select all the Network Adapters in the Select Networks window.
    5) Then, switch to Network Monitor, press F5 to start NetMon.
    6) Try to download the large file. When it failed, go to step 7.
    7) Go back to the NetMon window and press F7 to stop the NetMon.
    8) Press Ctrl+S to save the Netmon file named test.

  • James Bruce

    Sorry to sound stupid, but do you mean BT as BitTorrent or BT as in your UK ISP, British Telecom?

    To offer an immediate solution though – I had very similar problems of download cutting out after a while when my driver was incorrect. I was using wireless, and the driver was one I found that I thought to be correct, but turned out it wasnt. I assumed it was correct since downloading did START and things sometimes worked, but it was actually for a different USB adapter. I suggest you either try to upgrade your wireless driver, or see if the problem persists when plugging in through Ethernet cable instead of using wireless.

    There are a multitude of reasons this could be due to, but start with the above and post back, please. Then we can narrow the issue down.

Load 10 more
New comment

Please login to avoid entering captcha

Log In