Why does my Dell Inspiron Mini 1011 not shut down properly?

uttaradhaka April 17, 2010
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I recently got a Dell 1011 netbook as a gift and have found out that it doesn’t shut down properly most of the time. When I give the shutdown command, the blue screen appears that says ‘Windows is shutting down’ and it just sits there and then I have to perform a force shut down.

The OS is Windows XP SP3. I have a hunch that the problem is caused by Norton 360 which is installed (not the trial) but am not sure. The person who gave it to me is not very tech savvy. Which might explain why he paid all that money to put Norton 360, one of the heaviest AV suites available on a Intel atom powered mouse.

Anyway, any help would be much appreciated because if I keep forcing the shut downs every time, the thing is sure to blow up. Cheers.

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