How can I delete an old Juno eMail account?

Tim October 15, 2010
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I would like to delete or deactivate my old free web-based Juno eMail account, but I cannot find a way to do that. I would be content to simply change my password to make it more secure, but I can’t find a way to do that either.

I’ve already tried poking through every obscure corner of the Juno site. I can’t find a way to contact Juno either, at least not via a method that Juno will respond to.

I’ve already searched the internet for the answer, and the only answers I find refer to deleting the Juno installation from a PC, not the web-based account.

With the increase in fraud associated with hacked eMail accounts I would think entities like Juno would want to decrease their liability by making it easier to control these details, but instead they seem to go out of their way to make it difficult or impossible.

Does anyone have an answer?
Thanks, Tim

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  1. Denise Wallis
    April 15, 2012 at 11:12 pm

    help me deactivate juno account i can not afford it if it's not free

  2. Massageman1
    December 10, 2011 at 3:42 am

    I am trying to cancel mine and I searched the Juno help for this answer.

  3. Massageman1
    December 10, 2011 at 3:42 am

    Deleting your account permanently
    We appreciate your
    support and hope you are happy with your Juno service. If you are not
    happy with Juno's Free Internet service, you can delete your account
    entirely and permanently. You will no longer have access to your account
    and no one will ever be able to create another account with the same
    user name as the one you deleted. Because user names are not
    case-sensitive, you will not even be able to create an account with a
    user name that is spelled the same but capitalized differently.
    To permanently delete your account in Juno 2.0 or later:
    Make sure that you have enabled remote access for your account.Start Juno.When the Welcome to Juno screen appears, click Delete Account.On the Delete Account screen, click the Email address or Name arrow to select the account you want to delete.In the Password box, type the password for the account.Click Juno's central computers and this computer.Click OK.

  4. Temparttats
    September 5, 2011 at 8:40 pm

    my juno email was hacked, i created a new password which worked for awhile, but now it does not, and i cannot access my account-meanwhile, i need to access this account...

    • Tina
      September 5, 2011 at 8:48 pm

      Themparttats,

      it is unlikely that you will receive an answer here. Thus I recommend you to ask a new question. Thank you! 

  5. Aibek
    October 16, 2010 at 1:46 pm

    Tim, let us know if they reply to your email.

    • Tjgaddo
      October 19, 2010 at 3:33 pm

      Just an update: It's Tuesday at 10:30 AM, 3 days since I sent the email to abuse@support.juno.com, and there has been no reply thus far. Tim

      • Tina
        October 22, 2010 at 2:34 am

        Thanks for the update, Tim!

        • Tjgaddo
          October 29, 2010 at 6:57 pm

          Another week, no reply...................

        • Tim
          November 23, 2010 at 4:30 pm

          5 weeks. I've long since abandoned any hope of hearing from Juno.

  6. Tim Brookes
    October 15, 2010 at 6:02 pm

    I've done a quick search and found this, which is probably worth a go:

    Start a new message from your Juno account to "abuse@support.juno.com"

    In the subject line type "Cancel free membership" and in the body of the email type "Cancel my account for (your email)" replacing (your email) with your @juno.com email.

    That should hopefully do it!

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