Why won’t my Cricket ZTE USB modem drivers install on my Windows 7 PC?

iStoopKid October 14, 2012
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I have this Cricket ZTE AC3781 usb modem and it won’t install on our main windows PC. I even updated it from Vista to Windows 7 a few days ago and the same problem occurs. I plug the device into the computer, and the cricket software installs without a problem (The actual program with the connect button so you can get online).

However, after that stage finishes, the computer attempts to install the device drivers, and this is where the error occurs. I have no clue what to do. It just hangs on “Data Interface Searching Preconfigured folders for drivers”. I had an old Linux Mint machine in my room. I wiped the hdd & did a clean Windows 7 install on it, and the modem installed flawlessly.

Why does it work on this computer and not the other? If it helps, this is the 3rd modem we’ve had. The 1st one caught a shortage so we got it replaced. the 2nd one is when the problems started to occur.The drivers wouldn’t install and would mess up my computer to the point where I had to do a system restore after every failed installation. I never got it to work. This ZTE modem is the 3rd one.

Any help would be great. I mean even if I fiddle around in Device Manager, the computer will hang when I choose to unistall the “Data Interface” drivers that have the exclamation mark beside them. I have to hold the power button and reboot or the unistall bar will go on forever or the computer will crash and need to be restarted after it goes to sleep.

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  1. Jim Chambers
    October 21, 2012 at 5:01 pm

    For many USB devices you must install the driver first and then plug in the device. Don't use a front panel USB connector.

  2. Rajaa Chowdhury
    October 14, 2012 at 12:58 pm

    Check out if the USB port is OK or not in this computer.

  3. ha14
    October 14, 2012 at 8:16 am

    try in compatibility mode

    Right click on the program’s icon and go to the Compatibility tab. or Type in “compatibility” in the Start Menu and select Run Program made for previous version of Windows, which launches Program Compatibility wizard.

    Right click on the program’s icon and use Troubleshoot compatibility.

    Make older programs run in this version of Windows
    http://windows.microsoft.com/en-US/windows-vista/Make-older-programs-run-in-this-version-of-Windows

    scan your windows with driver updater
    SlimDrivers
    http://www.driverupdate.net/

    DriverEasy
    http://www.drivereasy.com/

  4. Dimal Chandrasiri
    October 14, 2012 at 7:34 am

    try to let the windows search the device driver from the internet. sometimes the drivers in the device might be corrupted or broken.