Why can’t I create a recovery disc with my Sony Vaio laptop?

Matt Tryner July 2, 2012
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I’m trying to create recovery DVDs for my new Sony VPCSB3T9E but cannot find Vaio Care in the all programs menu. I then found it through Vaio support but it would not activate. Where has my Vaio cCare gone? Also, are dvd + r better than dvd – r when it comes to creating recovery dvds?

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  1. Dave
    July 2, 2012 at 3:53 pm

    Hi. Here is how to use the recovery or Vaio care - http://www.sony.co.uk/support/en/product/VPCSB3T9E_R/tips-and-solutions.

    It does state that you can purchase recovery disks which is what you may have to do in the end. If you uninstalled the V care and re-installed it but still can't use it then you don/t have much option.

  2. DalSan Mack
    July 2, 2012 at 7:42 am


    Try going here and see if you can reinstall the VAIO Care software. If you already tried and it failed again, I'm not entirely sure what happened. You could try to get into Safe Mode and then see if you can get VAIO Care working. If it still doesn't work, try either Revo Uninstaller here: http://www.revouninstaller.com/revo_uninstaller_free_download.html or get IOBit Uninstaller here: http://www.iobit.com/advanceduninstaller.html to try to get rid of VAIO Care completely and reinstall it. Apparently this has been an ongoing problem that many users are having trouble with recently and Sony Support isn't doing a good job at trying to help their customers except through updates that have not fully fixed the problem.

    If doing this still does not work, then just go into the Control Panel from the Start Menu, then select the view for large icons and select Backup and Restore. Select Create System Repair Disc and follow the prompts. Afterwards, create a system image to create a disc for your settings.

    Using software like True Image would be a good idea to use, also. It would create a bootable reinstall of everything on your computer as it is now so you don't have to go through all the updates and reinstallations that require hours of work, and ensures that you don't leave anything out that you might forget about (I have lost programs that I forgot about and can't remember for the life of me what they were, but would love to get back). It also ensures that you don't have to go register any programs that you purchased as everything would be the same as when you imaged your harddrive.

    • DalSan Mack
      July 2, 2012 at 7:54 am

      As far as dvd+/-r discs, it really makes no difference, but I would recommend the +r.