Eliis V. asks:
Hello!
I have tried all of these advice provided in the “How To Recover Your Facebook Account When You Can No Longer Log In” article but nothing worked for me. If I visit Facebook it gives me “HTTP error 500 (Internal Server Error)” messages.
Is it possible I have a virus that is preventing me from accessing the site? Can you help me solve this?
Please, help me! 
Thanks.
Browser: Chrome 23
System: Windows
Tagged: facebook, facebook issue, recover account, recover password, virus
System: Windows
Tagged: facebook, facebook issue, recover account, recover password, virus
14 Answers - Write an Answer
Ashwin Ramesh
December 15, 2012Did you try clearing your browser cache?
Fawad Mirzad
December 15, 2012Yes virus can do any thing once they infected your system. but before that you may press CTR+F5 to ensure that you got all data , if did not worked clear you cache. if not helped let me know.
Abba Jee
December 15, 2012I would suggest you following steps
(1) Clear your Browser’s Cache
(2)Delete your browser’s cookies. Some 500 Internal Server Error issues can be corrected by deleting the cookies associated with the site you’re getting the error on.
After removing the cookie(s), restart the browser and try again
(3) Try to browse site by its IP Address instead, The best way to find contact information for a website is through a WHOIS search, using the domain name (e.g. facebook.com) as your search term.
Kindly feed back if it didn’t fix for you
Roomy Naqvy
December 15, 2012I am not sure if a virus can stop you from accessing facebook. Best to clean your cache.
James Maciel
December 15, 2012A virus definitely could stop you from accessing a website. Check if any other websites are blocks which could help determine if it’s virus related or not.
Âdil Farôôq
December 15, 2012This may be because of Facebook DNS changes few days ago.
So many peoples having trouble logging in it is a temporary issue as said by facebook officials.
luis donis
December 16, 2012but will also be other things like we will have to clean cache
Aniket Singh
December 16, 2012yes some virus are there which block some site…….try c cleaner if the problem accur try another browser
siddharth singh
December 16, 2012yes a virus could possibly do that
Mayur Godhani
December 16, 2012Use online virus scanners,
I suggested this because if virus is preventing your system to open facebook, this online virus scanners will detect it easily.
Ahmed Musani
December 16, 2012check your host file as well.
C:\Windows\System32\Drivers\etc
and then selecting hosts.
open notepad with administrative privileges, go to the location above and check if http://www.facebook.com is there. if yes erase it.
that should fix it.
Saurabh Kumar
December 16, 2012Best thing is to clean cache………
I think virus can stop you from accessing particular websites.
Hav u tried using differed browsers?
Kulwinder Rouri
December 16, 2012Some viruses are made to block sites, you can scan for this. Try another browser or try by clearing cache memory.
Nikhil Goswami
December 16, 2012Virus is nothing but a set of commands, if you may. It can control the way in which any application behaves on your system.
That said, it would be good if you could try accessing your FB account from a different machine. If that works, there is definitely an issue with your system. If not, the issue is with your FB account itself.
Hope this helps.
Cheers!