Mohammad Abiedah asks:
Kaspersky Internet Security is installed on my computer. I think someone tried to hack my computer because is was shutting down automatically twice. After that I found my computer slow and when I click on Google Chrome, first white screen comes up and after that it changes to Google Chrome homepage.
Browser: Chrome 20
System: Windows7
Tagged: antivirus, hacked, kaspersky, malware, remote access, windows 7, windows issue
System: Windows7
Tagged: antivirus, hacked, kaspersky, malware, remote access, windows 7, windows issue
6 Answers -
Dalsan
July 10, 2012I would enter Safe Mode, then open the task manager and check for suspicious processes running. Typically they would have an incorrect spelling, and if possible, search the processes in question on Google. Kaspersky usually would find malware with a scan, but may have been allowed through by white listing it. Other than that, get Malwarebytes Antimalware and scan your computer as what one scanner misses, another may find.
Although malware is likely, chances are that something that is installed on your computer is causing conflicts somewhere. You could restore your computer to an earlier time when the computer was working fine, then scan for malware. One of the best things you could do is try to use a bootable cd having something like Hiren’s rescue cd or even Kaspersky’s rescue cd to bypass Windows all together to scan and try to fix malware or other problems.
Remote access is not as likely the problem as your mouse, keyboard strokes, and windows opening and closing without your actions would be the signs for that most of the time.
Hiren’s Boot CD: http://www.hirensbootcd.org/
Kaspersky Rescue Disk: http://support.kaspersky.com/viruses/rescuedisk/
Malwarebytes Antimalware: http://www.malwarebytes.org/
Bruce Epper
July 11, 2012If this happened today, at least one of the restarts may have been due to Microsoft Update. (It is Patch Tuesday, after all.) Depending on what updates were required, it can result in the clearing (partial or full) of the prefetch cache which will slow down the machine until the cache is rebuilt during normal usage. If the issue of Chrome opening slowly continues, it may be a cause for concern though.
If you want to make sure your system is clean, run a full scan of your system in Safe Mode. Or you could download the Kaspersky Rescue Disk 10 (http://support.kaspersky.com/faq/?qid=208282173) to scan from a bootable disk.
You should also scan with an alternative program as well such as Malwarebytes just to make sure it is clean.
I agree. It sounds more like an automatic update rather than a hacking/malware event.
July 13, 2012If you’d like to be extra careful though, check the Event Manager for any recent installations and make sure they’re OK.
Muhammad Ahmad
July 11, 2012First step you should take is to check the extensions of your chrome browser and remove all unknown extensions they might causing your chrome to work slowly,
I have used kaspersky and it always slow down my pc when an update is in process,
The second step is to cleanup your junk files, try ccleaner portable http://www.piriform.com/ccleaner/download/portable to remove junk from your system, After that temporary disable kaspersky and scan your pc for viruses, use any good standalone antivirus, you can use http://www.microsoft.com/security/scanner/en-us/default.aspx and scan your computer in safe mode. After that at last resort you should try hitman pro from this link http://www.surfright.nl/en/hitmanpro
After applying these suggestions please let me know about the problem.
Irshaad Abdool
July 11, 2012boot from Safe mode
do a full computer scan including antispyware and antimalware scans.
install a network firewall and allow only softwares you know are legitimate.
reset all your passwords.
install anti ‘remote-monitoring’ softwares and anti-keyloggers.
monitor the ports of your PC. its better you close all ports except those used for web browsing and essential components e.g port 80
Paul Pruitt
July 13, 2012I think re-installing Windows even cures rootkit infection. You can re-install Windows and keep your files in place but to be safe I would back up your important files, do a virus scan against them, then re-install with formatting of the disk.
You will have to re-install your programs but the peace of mind might be worth it.
Amit Sinha
September 4, 2012Scan your computer for malware and spyware you will get rid of remote access.
If you still have doubts then one option is best that you can only connect to internet when you need it and keep disconnected if you are not using internet.