Is my computer issue related to my hardware or Windows?

KamilKozyra November 6, 2012
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My laptop has some problems – mouse and keyboard not responding, Windows pops up with an error while creating a new folder, sometimes no Wi-Fi, even quick BSOD. The only “fix” is to save the default settings on the BIOS and restart. I’m NOT talking about the BIOS password – just the default settings.

The question is: since it keeps repeating every week or so, is it a motherboard or Windows issue? Windows disk check and /sfc scan both were fine. Laptop is virus or malware clean and hard drive is fine also.

  1. Gianna Marie Lanete
    November 10, 2012 at 2:17 pm

    you have a hardware problem :))

  2. Jim Chambers
    November 7, 2012 at 4:09 am

    To read error code, click F8 key repeatedly after boot screen closes and select no auto restart on error from menu. Frozen mouse and keyboard result of system crash. Is time and date correct on startup? If not CMOS battery has failed. The error code on BSOD will indicate if is a hardware or OS problem

    • Kamil Ko
      November 9, 2012 at 12:34 am

      The time is correct. I can't see the BSOD - it flashed too quickly - BlueScreenViewer didn't even log it.

      • Kannon Y
        November 9, 2012 at 5:23 am

        There's a setting controlling computer restart behavior during a BSOD. Basically, if you turn off automatic restart, the computer will hang on a BSOD, so you'll be able to write down the error code.

        For the precise steps needed to change restart behavior, check this link out.

        After that you'll be able to get the error code. Good luck!

  3. Kamil Ko
    November 7, 2012 at 12:50 am

    The BSOD is too quick to check. I was told it's an OS issue.

  4. josemon maliakal
    November 6, 2012 at 4:27 pm

    hardware pblm

  5. jeffrey Okutu
    November 6, 2012 at 2:17 pm

    Try using windows CD... Then repair d OS

  6. Nikhil Chandak
    November 6, 2012 at 2:09 pm

    I think so it is not related , but I am not sure
    so check it out here :
    http://www.everythingcomputers.com/pc_hardware_trouble.htm
    http://superuser.com/questions/224515/how-do-i-troubleshoot-hardware-issues-related-to-a-computer-freeze-crash
    or ask an computer engineer ........

  7. ha14
    November 6, 2012 at 9:12 am

    perhaps you have CMOS battery problem, reset or better replace.

    you have to consider to repair windows and also to re-activate.

    check windows event on message linked to your problems.

    try to do clean boot
    http://support.microsoft.com/kb/331796
    to find out which process is causing this.

    try this microsoft solution
    http://support.microsoft.com/kb/2642357

  8. Alan Wade
    November 6, 2012 at 8:29 am

    When BSOD's you will see an error code. Write it down so we can look at it and advise you better.

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