Why can I not change my MSN display name?

Simon Slangen April 22, 2010
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Whenever I try to change my MSN display name, it instantly changes back. I’ve tried different computers, different operation systems and different IM applications to no avail.

Additional info:
* Has been going on for months, so waiting it out is hardly an option.
* Windows Live Messenger can keep the name changed for the session’s duration. Reverts when logging in again.
* Unlike some (related?) Google cases, it doesn’t display my email address. It’s a previous display name that’s set in stone.

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  1. Taty
    April 25, 2010 at 5:06 am

    I took a look around and you don't seem to be the only one with that problem. Considering that name display is being pulled from Microsoft's servers, it is probably a bug with your account on their servers. If you have already re-installed, I know it's a pill, but I would write to them:
    http://windowslivehelp.com/product.aspx?productid=2
    They probably need to reset something on their end.

  2. Jack Cola
    April 25, 2010 at 1:09 am

    Have you tried uninstalling it and re-installing it?

    As far as I am aware, in the new versions of Windows Live Messenger, your display name and details etc are uploaded to the MSN/Live Spaces/Profile site, so maybe another application that you have used it constantly reverting it back?

    In that link it gave you is this:
    https://*.storage.msn.com
    "Storage of the user tile, personal status message, and display name for a user so that the user can have the same set of information across all Windows Live experiences on work and home computers; (Simple Object Access Protocol [SOAP] over HTTPS)"

    So maybe it can't connect to that website.
    Sorry that I can't be of more help.

  3. Simon Slangen
    April 24, 2010 at 10:30 pm

    No, I know how I should be able to change my display name. That box has never been de-ticked. :-)

    I'm pretty sure I'm facing a bug/error/glitch/watchacallit of some kind or another and wondered if anyone knows a way around it.

  4. Jack Cola
    April 23, 2010 at 1:15 pm

    Simon, didn't you ask this previously?

    In MSN, go to Tools --> Options --> Sign In. Under general there is "Use the same display picture and personal message wherever I sign in".

    Try ticking it if it isn't.

    Also, you may want to read this in case anything is blocked http://support.microsoft.com/kb/927847

    EDIT: Also, I am using a gmail email address for Window Live Messenger, and it keeps mine intact.