Why my CD/DVD burner does not recognize DVDs?
Question by George /

When trying to burn a DVD disk, my drive does not recognize it. CD’s are fine. I have replaced my drive thinking it was a hardware issue, but the problem persists. I use XP SP3 on a Gateway laptop. Any solutions?

Browse other questions & answers in the category , ; tagged , , ; or ask your own question.

Comments for this Question are closed.

If you are looking for help, please ask a new question.

We will be happy to help you!

Answers (4)
  • ænon1mus

    It sounds like a disk incompatibility issue. I used to burn quite a lot of DVDs back in the day. Some burners (depending on your computer’s brand) will fail to recognise certain makes of DVD or burn them with an error. It will also help for you to determine whether you have DVD+/-R

  • Taty

    If it doesn’t recognize the dvd at all, yes, try the good recommendations above. If it just won’t play the DVDs, check that you have a dvd player software. there are a few free options online if you don’t have one. Strange considering Windows media and all that, but I’ve seen computers not play dvds without a 3rd party software before.

  • Rajeeva

    This is a known issue recognized by Microsoft for Windows XP. Please see the MS KB article http://support.microsoft.com/kb/818733 which has complete instructions on how to solve this by applying a hotfix. If that also does not work then try upgrading the firmware for the DVD Burner. Also, sometimes there is dust on the laser system of the burner.

  • Jack Cola

    So your DVD drive does not regonise the: Blank DVD Disk or the DVD disk you are burning?

    Your DVD Drive regional settings may be different to that of the DVD disk. Have a read of http://en.wikipedia.org/wiki/DVD_region_code to see what DVD region the drive should be set to.

    To change your region, follow these instructions http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/devmgr_changing_dvd_settings.mspx?mfr=true

    BE AWARE: YOU CAN ONLY CHANGE YOUR REGION A LIMITED NUMBER OF TIMES – ONCE YOU HAVE PASSED YOUR THRESHOLD, YOU WON’T BE ABLE TO CHANGE IT AGAIN.