Why cant I cannot any of my media files on my Blackberry Torch 9800?

Anonymous December 27, 2013
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I cannot view any of my media files (pictures, music, videos,voicenotes,etc) on my Blackberry Torch 9800. However, I can view them all normally on my PC. Both the files saved to the phone memory itself and the memory card. On the PC they show as shortcut.

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  1. Susendeep D
    December 29, 2013 at 5:29 am

    It seems that you have copied the shortcuts and not the actual files on your memory card.Try copying the actual files and see if they play on your phone.

  2. Hovsep A
    December 27, 2013 at 9:07 pm

    how you can view them normallyon the pc if they are turned to shortcut, are you able to copy paste the files to pc and see the real files?

    see if there is a new update and that might fix it. or do hard reset (this will delete all files)

    Supported Media Types on BlackBerry Smartphones
    http://docs.blackberry.com/en/smartphone_users/deliverables/18349/711-01774-123_Supported_Media_Types_on_BlackBerry_Smartphones.pdf