Why can’t I listen to my music files synced to my phone?

Anonymous December 26, 2013
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I have synced my music from my computer to my phone but i cant listen to the music.  What is the problem?  I have gone to Play music and Music but I don’t see the music I have on my phone.

  1. Michael K
    December 28, 2013 at 12:03 am

    i have tryed this and pulled up play music but it refers me to download music when i select all music still a reference to down load? i have my music downloaded on phone and sd card i can view it from my computer but cant play on my phone its on there so what is the next step my phone is a ZTC android version4.1.1 model number Z665C

  2. Hovsep A
    December 26, 2013 at 7:53 pm

    try this
    1) Go to setting>apps>all>Google Play Music
    2) Clear data (your locally stored music and playlists will disappear).
    3) Uninstall updates
    4) Reboot

    Transfer music from a computer to a device
    https://support.google.com/googleplay/answer/1101500?hl=en