How can I stop my Moto E phone from crashing when opening web-based apps?

santhosh November 3, 2014
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My Moto E hangs if I use some web based apps and other high configured apps. Its screen freezes and it even powers off by itself. What should I do to solve this problem.

  1. Jan F.
    November 3, 2014 at 9:37 pm

    Since your device fully power cycles or powers off the only thing I can think of which may help is a factory reset because whatever is happening effects the entire phones operating system.

    Also, the problem may just be that the 1GB RAM the Moto E has is not enough to run the apps you want.

  2. ha14
    November 3, 2014 at 3:01 pm

    Go to Setting- security option-tick off the power button instantly locks and disable any screenlock

    Moto E - Service & Repair
    https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/99598/p/30,6720,9146

    Power cycle and check app
    https://motorola-global-portal.custhelp.com/app/utils/prod_guided_assistant/g_id/3710/p/30,6720,9146#gs=eyJndWlkZUlEIjozNjg0LCJxdWVzdGlvbklEIjoxLCJyZXNwb25zZUlEIjoxOSwiZ3VpZGVTZXNzaW9uIjoiaTZRd252Nm0iLCJzZXNzaW9uSUQiOiJhUk5kbXY2bSJ9
    •Try power cycling the phone
    •Check the Play Store for any application updates.

    Try restarting the device
    When this occurs, the phone will re-establish connection to network.
    1. Hold down the power button until you receive a menu.
    2. Touch Power off
    3. Press and hold the power key to turn back on
    4. Attempt to relaunch the browser

    you can do hard reset (backup files first)