Can anyone recommend good IT help desk support software for intranet use?
I work for a medium-sized non-profit organization. In addition to handling web design/development, I’m also the on-site IT support staff. Big changes are on the horizon and my superiors have made it clear that they need a way to track the performance of all employees. For my role in IT, I know having a ticket system would be ideal for obvious reasons.
Additionally, our employees have stated that they would prefer accessing the information they need (e.g. company forms, reports, etc.) through their web browser instead of (me) having to map their workstation to our shared network drive.
I’ve searched like crazy for the last couple of weeks trying to find an intranet solution that would fit our company’s needs–keeping costs as low as can be. We also use Google Apps to power our email and collaborate as needed. Does anyone know of a good intranet-based solution that will not only allow us to connect to our Google Apps but is also flexible enough to handle IT help desk ticket requests while providing analytical data on employee performance?
Any advice would be greatly appreciated! Thanks, everyone!