How can I proove to Facebook who I am?

May 4, 2014
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I can’t access my Facebook account because it has been compromised. Help!

Okay, so I received an email from Facebook that someone tried to log in on May 2nd from a mobile device. It wasn’t me, so, I attempted to change my password and when I was almost finished with the transaction I was not redirected. Instead, I was left with a blank page. I contacted Facebook about this and they said I would have to prove my identity by picture so I sent them a picture of the front of my national ID (not the back with the information). they said it did not match (completely ridiculous) and I won’t be able to access the account.

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  1. Hovsep A
    May 4, 2014 at 10:57 am

    Get Help From Friends
    http://www.facebook.com/help/215543298568604
    maybe your friends can help you.

    Verifying Your Account with an ID
    https://www.facebook.com/help/385569904840341

    • Sara_leigh_a
      May 4, 2014 at 1:38 pm

      i dont think i added any trusted contact/s...or at least none i know of. additionally, i sent them a form of ID and they said it didnt match for some reason. i cant get into my account at all...i was restricted access because my account is compromised...all i wanted to do was change the password. i understand they have certain protocol, but this is ridiculous. thank you for your help :)