How can I fix sync in Google Chrome?

Navy October 24, 2014
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My question is that I retired my Google Chrome and setup the newest Google Chrome for some reasons, but currently I meet sync problem that:
1. After sign in google account. my account is
2. go to chrome://settings/ and click the button “Advanced sync settings”
3. The system always return error that
“Failed to start up the sync backend. ┬áPlease make sure your network connection is working and if the problem persists please sign up and sign in again to refresh your credentials”

I have backup many bookmarks in Google Chrome, without these bookmarks, I can’t do anything. Can you help to check the issue ASAP? Thank you very much.

  1. Bruce E
    October 24, 2014 at 5:43 am

    Go to Chrome settings and verify that the 'Sign in as...' account is the same one that is displayed in the upper-right corner when you go to