How can I edit the contents of a OneDrive account which are associated with a deactivated Hotmail account?

Dr.sunil V August 4, 2014
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How to edit OneDrive contents for a de-activated Hotmail account? The contents of OneDrive of the account are available (as can be seen at http://goo.gl/4OQaQ4) but on signing in, the hotmail account states that the account does not exist. How to modify OneDrive contents of the Hotmail account?

  1. Oron J
    August 4, 2014 at 6:15 pm

    I would say that the obvious thing is to have the Hotmail account re-enabled. Go to the logon page, click "Can't access your account?" and follow the prompts on the screen.

    • Dr.sunil V
      August 5, 2014 at 4:29 pm

      The prompts results displayed error in red , that account does not exist

    • Bruce E
      August 5, 2014 at 8:27 pm

      If the account doesn't exist, you would need to recreate the account (or another account) and ask the Hotmail Support folks to reattach the OneDrive contents to that account. This will most likely require sending them proof of identity and sufficient proof that the files are yours (hard to do since they are Public).

      There are 2 possibilities why the OneDrive files still exist. First, the account has bee deactivated but hasn't yet met the expiration date for total deletion (unlikely). Second, the files were retained since they were shared as Public documents and folders.

    • Sunil
      August 6, 2014 at 6:16 am

      The files in Onedrive e-library ( http://goo.gl/4OQaQ4 ) are public. Can you please weblink for contacting the concerned person to restore hotmail account to enable adding contents to e-library?

    • Oron J
      August 6, 2014 at 2:45 pm

      Go to outlook.com
      Click "Can't access your account?"
      Choose "I know my password, but can't sign in"
      Proceed to provide the details requested. There may or may not be a specific option for deactivated accounts, but even if there isn't, you'll be able to report the initial problem (deactivated email account). If the reponse you get from Microsoft does not resolve the problem, the email you get from them will give you the means to contact them with further information.

      By the way, since the files are public, there's an alternative open to you. Download all the files, create a new Outlook.com account and associate a new OneDrive account with it and copy the files into it.

    • Dr.sunil V
      August 9, 2014 at 6:02 pm

      Thanks. Yes , files can be associated with another storage portal. The option to cannot access account displays error : The Microsoft account is incorrect

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