Why is the back button on my GT-S5360 unresponsive?

Cean Lumbaca August 9, 2012
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Hello.

I am having a hard time fixing my Samsung Galaxy Y Young smartphone.

The culprit? The phone’s back button; it is not responding when pressed. However, the menu button and the home button functions well.

What seems to be the problem? How can I resolve this issue?

Thank you very much. I am looking forward to your answers.

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  1. Kit Green
    October 27, 2012 at 2:07 pm

    change screen guard. that resolved my problem.

  2. Nahid
    October 20, 2012 at 12:02 pm

    My Samlsung galaxy y GT-S5360 return button is not also working fine.

  3. VS Vishnu
    August 21, 2012 at 2:17 pm

    this is a very common problem in this phone...not yet resolved..

  4. Vipul Jain
    August 10, 2012 at 12:06 pm

    If factory reset doesnt work, the button is unfortunately rigged out.
    Visit a service center and get it replaced.

  5. susendeep dutta
    August 10, 2012 at 5:57 am

    Try full factory reset by dialing *2767*3855# or keep holding volume UP + Home button + power button.

    Note : backup all your data before performing any operations.

    If it still doesn't works and your phone is still under warranty,get it replaced.

    If your phone is out of warranty and if you feel comfortable rooting your phone then you can use Button Savior app to remap your keys -

    https://play.google.com/store/apps/details?id=com.smart.swkey&hl=en