Are websites crashing or freezing due to a Flash issue and how can I fix it?

Joy Hirt May 24, 2013
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No matter what browser I use, I have problems with Flash, at least that is what I am being told to update all the time. I have even tried uninstalling and re-installing Adobe Flash, but I still have the same problem. I keep switching browsers to whatever works, but it is happening on them all.

My Laptop is reasonably new and I regularly run cleaners and virus checkers, etc. and try to keep everything updated.

Also, when I do open a link, I always have to open it twice because the first time it is always an ad. I have run everything I can think of to get rid of malware, etc, but it is still happening. Once I open the link a second time I get the page I want, but the first is always an ad.

  1. Harshit J
    May 24, 2013 at 4:57 pm

    Do websites crash and freeze when flash is disabled? Please reply. After doing a virus scan, please tell the results here.

  2. Rajaa Chowdhury
    May 24, 2013 at 12:01 pm

    Most probably the Flash issue and the ad malware is inter-related. removing the malware should resolve the Flash issue too. Install the free version of Malwarebytes, as already suggested by Alan Wade, and do a thorough check. Download from http://www.malwarebytes.org/ , the free download and at the last screen of installation, before clicking finish, tick off the pro version trial offer.

  3. Alan Wade
    May 24, 2013 at 11:47 am

    First the obvious questions.
    Have scanned with an AV?
    Have you scanned for malware using a minimum of two malware scanners (Malwarebytes and SUPERAntiMalware).
    Have you scanned in 'Safe' mode?

    • Alan Wade
      May 24, 2013 at 11:48 am

      Just re-read your post, What is the advert that you are getting?

  4. ha14
    May 24, 2013 at 11:10 am

    http://helpx.adobe.com/flash-player.html
    http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

    do a scan, with Hijackthis
    http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/HijackThis.shtml
    see anything suspicious

    Adwcleaner
    http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    see if any toolbars...are there

    How to clean a corrupted Silverlight installation and then reinstall Silverlight
    http://support.microsoft.com/kb/2608523

    Automatically fix Windows security settings to keep your PC safe
    http://support.microsoft.com/mats/Malware_Prevention/

    • Joy Hirt
      May 25, 2013 at 4:20 pm

      Thank you everyone for your help. This is what I found. I downloaded SpyBot and I found the following problems : toolbar. snap.do
      babylon. toolbar **
      Delta. toolbar

      KeywordHijacker however, Spybot would not remove toolbar Snap do.

      I downloaded Malwarebytes but it also would not remove the toolbar.Snap.do.
      I then downloaded HijackThis but was not sure what I should delete so I decided to leave it alone.
      Then I searched for the Toolbar.Snap,do on google and found some information on Adw Cleaner. I downloaded and ran this program and it finally removed the files. Then I went to Adobe and found some information on websites crashing and applied the fixes for Chrome and Internet Explorer. So far, Firefox is running faster than it has for some time. The programs are taking a little while to respond to the mouse clicks so I am not sure at this stage whether it is a related problem or something new as a result of all the files I have deleted. Since it is now 2.30am I think I will tackle that problem tomorrow,
      Once again, thanks for your help.

    • ha14
      May 25, 2013 at 5:41 pm
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