Why is my Android phone crashing constantly?

Junayd August 23, 2014
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I bought a new android phone (using Android 1st time) just a week ago though it is not very expensive therefore RAM and other specs are also less powerful. My phone has a 1.3 GHz dual core CPU & 256 MB RAM (mostly occupied with system ongoing processes & almost 80-90 MB’s free for other apps) and Android 4.2.2 Jellybean.

At first it was working OK and I was using the third party launcher “Solo Launcher” instead of its default launcher. Today I uninstalled this launcher and wanted to switch to the default one as it was causing burden on the RAM.

Having switched to Android launcher, while directing the OS to home screen it froze. I waited a while but no response. Even the power key was of no use. I got the battery out waited for a few seconds then put it back in. It started, but again hung as I tried to access settings.

Since then, I had rebooted my phone several times, powered it off several times, got battery out several times to get it back to its normal working state but each time I failed. Sometimes it hangs and shows “black screen of death” on messages, sometimes on the home screen sometimes on returning from the menu to the home screen or even while lying idle. I am tired of it in the first week! What will happen in future? Please help me. Isn’t there any diagnosis & repairing application in app store???

  1. Junayd
    August 26, 2014 at 4:26 am

    thank you all for your responses.
    factory resetting through manual keys was also not working.
    I got luck and it somehow managed to go into settings, there I restored it to the factory settings and erased all data on phone. Now it is working perfectly fine.

    • Hovsep A
      August 26, 2014 at 10:08 am

      thanks for your feedback, if you would like to close the thread as solved then from your makeuseof account select Fidelis solution as the best answer.

  2. Kannon Y
    August 24, 2014 at 5:18 pm

    Have you tried going into Settings -> Apps to verify that you're not running two launchers simultaneously? I would suggest uninstalling all other launchers. These sorts of problems are actually very common when default launchers get uninstalled.

    Also, try locating the stock launcher in the app menu and clearing default settings:

    http://www.androidcentral.com/changing-your-launcher-clearing-app-defaults

    I'm about 80% sure this is the issue, as there's no other reason you should be experiencing this kind of problem. Hope that helps!

  3. Dalsan M
    August 23, 2014 at 9:07 pm

    If you are having this much issue with just having the phone on, I wouldn't suggest factory resetting the phone with the previously mentioned method. It requires that your phone would not freeze for the entire duration of when the phone starts until the reset process ends. If you give us the phone model and manufacturer, we can probably tell you how to boot into recovery to perform the factory reset. This would be safer as you do not have as much chance for the system to freeze while resetting, which may cause your phone to hard brick (no longer usable at all).

    Most devices require the device to be off, of course, and then press the volume down (-) button and the power button at the same time, letting go at the first logo that you see on the screen. Other devices require the volume up (+) button pressed at the same tube time as the power button for the same duration. While in recovery mode, you can use the volume buttons to navigate the options and press the power button to select an item. Without knowing the device model, we cannot give you any more specifics in order to find the factory reset option. You can, however, look through the list and try to find it on your own, just use caution as you do not want to select the wrong option.

  4. Hovsep A
    August 23, 2014 at 5:58 pm

    if Fidelis excellent suggestion do not fix the problem, then simply return the phone if it is under warranty

    How To Install CyanogenMod On Your Android Device
    http://www.makeuseof.com/tag/install-cyanogenmod-android-device/
    http://www.cyanogenmod.org/
    http://wiki.cyanogenmod.org/w/Unofficial_Ports

    • Junayd
      August 27, 2014 at 6:11 am

      got it

  5. FIDELIS
    August 23, 2014 at 5:44 pm

    Hello, I would try to reset to see if that helps. Like you said, the specs are a little low and that could be one of the reasons. Also try to run the phone as vanilla as possible, that means default android.

    To reset the phone try the following:
    - click on settings
    - under Personal section, find backup and reset
    - first make sure to backup your data and backup account
    - once that is accomplished, under personal data
    - select factory data reset

    • Junayd
      August 26, 2014 at 4:29 am

      that worked

    • FIDELIS
      August 26, 2014 at 4:03 pm

      I am glad it worked for you

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