Dec182011

Why can’t I access Google’s home page?

dainelle hennessy asks:

I am having trouble with the Google home page (receiving a 404 not found error). I can’t download Google Chrome either. Why is this happening?


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  • Laurey January 31, 2012

    I was told by Time Warner that the IP address when I pinged google was from Romania.  They have hijacked my internet.  Is this possible ?  Or is it because they didn’t know what else to tell me.  We tried a different DNS server IP address with an alternate DNS 8 8 8 8  Still can’t access.  They suggested I wipe out everything and start over, what do you suggest ???

  • David Macauley January 28, 2012

    I fixed this on a friend’s computer by resetting IE to the “factory” settings…

    Tools -> Internet Options -> advanced tab -> click the “reset” button.

    An easier fix?  Install Chrome, Firefox, or Palemoon browser :)

  • Jay December 18, 2011

    It may be a temporary problem, which browser do you use ?

    Check if you can visit google from a proxy like hidemyass.com.

    check also the google search option elsewhere, like on makeuseof.com. or the search toolbar of firefox.

    as Jeff said, clean cookies and cache and restart.

    well, you can download google chrome.
    from these links:
    http://www.softpedia.com/dyn-postdownload.php?p=108166&t=0&i=1
    http://www.oldapps.com/google_chrome.php?old_chrome=6968?download

  • Anonymous December 18, 2011

    are you useing google chrome to have 
    Google home page or trying with IE?
    GOOGLE-nginx-404 error
    http://en.kioskea.net/faq/15289-google-nginx-404-error

  • Jeff Fabish December 18, 2011

    Dainelle,

    Firstly, clear your browsers cache & restart your computer. It’s possible your computer is loading a cached version of Google which was corrupted. Once your computer is booted up & your cache is cleared, open your browser and try these URLs.

    1.) http://www.google.com/
    2.) http://74.125.225.84
    3.) http://74.125.225.82
    4.) http://74.125.225.80
    5.) http://74.125.225.83
    6.) http://74.125.225.81

    If the IP Address URL works, but the resolved domain name doesn’t, you have a problem with your DNS server, which I will help you troubleshoot if that is the case.

    If not, go to start -> run/search and type “cmd.exe” without quotes. When the command prompt appears, enter the command “ping google.com”, what are the results of that command?

    - Jeff

    • Lhilua January 5, 2012

      ip adress works but not domain name for me how do i fix?

      • Jeff Fabish January 5, 2012

        Your DNS server is probably down or corrupted. Firstly, go to Start -> Search/Run and type “cmd.exe”, press enter. When the command prompt appears, type this command:

        ipconfig /flushdns

        Clear your browser’s cache, restart your browser and try again. If it’s not fixed, proceed to (temporarily?) changing your DNS server.

        To change your DNS server (on Windows 7) go to Start -> Control Panel -> Network & Sharing Center -> Change Adapter Settings (top left) -> Right click on the adapter you’re currently using and chose “Properties”. Select TCP/IPv4 and click “Properties”. You’ll be presented with a few options, at the very bottom chose the “Use the following DNS server addresses” radio button. Then use one of the pairs below.

        Google DNS
        Preferred DNS Server: 8.8.8.8
        Alternate DNS Server: 8.8.4.4

        Open DNS
        Preferred DNS Server: 208.67.222.222
        Alternate DNS Server: 208.67.220.220

        Comodo DNS
        Preferrred DNS Server: 8.26.56.26
        Alternate DNS Server: 8.20.247.20

        Then press “Ok” and restart your computer.

      • Eyemblind January 5, 2012

        thank u 4 u-r response and help… worked 4 a while! then the same problem just came back. but i am trying every-1 s  suggestions thank u

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